System Center

Course name:	Course 10748C: Planning and Deploying System Center 2012 Configuration Manager
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	3 days

Overview

About this course

Get detailed instruction and hands-on practice planning and deploying Microsoft System Center 2012 R2 Configuration Manager and its associated site systems. This three-day Microsoft Official course is designed for IT Professionals who are responsible for designing and deploying one or more System Center 2012 R2 Configuration Manager sites and all supporting systems, as well as configuring and managing endpoints in those systems. You will learn how to plan for the deployment of the central administration site, one or more primary sites and secondary sites, and all associated site systems. You will also learn how to migrate from System Center 2012 Configuration Manager to System Center 2012 R2 Configuration Manager.

 

This course also helps candidates prepare for Exam 70-243, MCTS: Administering and Deploying System Center 2012 Configuration Manager. Both Configuration Manager courses, 10747D and 10748C, or the equivalent knowledge and skills will be necessary to prepare for the exam.

NOTE: Windows Intune is used as part of the lab for this course, which may not be available in all countries. Please confirm with your Microsoft training provider that this cloud service is available in your area. Training Providers: please reference the course setup guide for more details.

 

Audience profile

This course is intended for Information Technology (IT) professionals who are responsible for designing and deploying one or more System Center 2012 R2 Configuration Manager sites and all supporting systems. They should have three to five years of experience in medium to large enterprise organizations, in a role in which they are supporting multiple desktop and server computers that run Windows^®-based operating systems.

This course is also for individuals who are interested in taking exam 70-243 TS: Administering and Deploying System Center 2012 Configuration Manager.

After completing this course, students will be able to:

−   Describe the System Center 2012 R2 Configuration Manager infrastructure.

−   Plan and deploy a stand-alone primary site.

−   Plan and configure role-based administration.

−   Plan and deploy a multiple site hierarchy.

−   Replicate data and manage content in Configuration Manager.

−   Plan resource discovery and client deployment.

−   Configure Internet and cloud-based client management.

−   Maintain and monitor System Center 2012 R2 Configuration Manager.

−   Migrate to System Center 2012 R2 Configuration Manager.

Course details

Module 1: Overview of System Center 2012 R2 Configuration Manager

−   This module explains the System Center 2012 R2 Configuration Manager infrastructure and the typical deployment scenarios.

Lessons

−   Introduction to System Center 2012 R2 Configuration Manager

−   Overview of the Configuration Manager Site System Roles

−   Overview of the Configuration Manager Optional Site System Roles

−   Overview of Configuration Manager Deployment Scenarios

−   Overview of the Configuration Manager Client

After completing this module, students will be able to:

−   Describe the System Center 2012 R2 Configuration Manager architecture.

−   Describe the Configuration Manager server infrastructure.

−   Describe typical Configuration Manager deployment scenarios.

−   Describe the Configuration Manager client.

Module 2: Planning and Deploying a Stand-Alone Primary Site

−   This module explains how to plan and deploy a stand-alone primary site.

Lessons

−   Planning a Configuration Manager Stand-Alone Primary Site Deployment

−   Preparing to Deploy a Configuration Manager Primary Site

−   Installing a Configuration Manager Site Server

−   Performing Post-Setup Configuration Tasks

−   Tools for Monitoring and Troubleshooting a Configuration Manager Site

Lab : Installing a Configuration Manager Primary Site

Lab : Performing Post-Setup Configuration Tasks

After completing this module, students will be able to:

−   Describe the planning tasks for a System Center 2012 Configuration Manager primary site deployment.

−   Identify the preparation steps for deploying Configuration Manager 2012.

−   Install a Configuration Manager 2012 primary site.

−   Perform post-setup configuration tasks.

−   Describe the tools that you can use to monitor and troubleshoot a Configuration Manager 2012 installation.

 

Module 3: Planning and Configuring Role-Based Administration

−   This module explains how to plan and configure Configuration Manager administrative users and access.

Lessons

−   Overview of Role-Based Administration

−   Identifying IT Roles in Your Organization

−   Configuring Role-Based Administration

Lab : Planning and Configuring Role-Based Administration

After completing this module, students will be able to:

−   Describe role-based administration concepts.

−   Describe the process for identifying the roles in a typical IT department and its corresponding responsibilities and activities.

−   Configure role-based administration.

Module 4: Planning and Deploying a Multiple-Site Hierarchy

−   This module explains how to plan and deploy a multiple site hierarchy including a central administration site, primary sites, and a secondary site.

Lessons

−   Planning a Configuration Manager 2012 Multiple-Site Hierarchy

−   Deploying a Configuration Manager 2012 Site

−   Deploying the Central Administration Site

−   Deploying Primary Sites in a Hierarchy

−   Deploying Secondary Sites

Lab : Installing a Site Hierarchy

Lab : Verifying a Site Hierarchy

Lab : Installing a Secondary Site

After completing this module, students will be able to:

−   Describe the architecture and characteristics of a System Center 2012 Configuration Manager multiple-site hierarchy.

−   Describe the role of the central administration site in a hierarchy.

−   Prepare for and perform the installation of the central administration site.

−   Prepare for and perform the installation of primary sites in an existing hierarchy.

−   Identify the need to install secondary sites and perform the installation of a secondary site.

Module 5: Replicating Data and Managing Content in Configuration Manager 2012

−   This module explains how to plan, configure, and monitor data types, intersite communication, replication, and content.

Lessons

−   Introduction to Data Types and Replication

−   Managing Data Replication

−   Planning Content Management

Lab : Configuring, Monitoring, and Troubleshooting Data Replication

Lab : Planning and Configuring Content Management

After completing this module, students will be able to:

−   Describe site and global data types and how data is replicated throughout the hierarchy.

−   Manage data replication.

−   Plan for content management.

Module 6: Planning Resource Discovery and Client Deployment

−   This module explains how to plan and use various methods to discover resources and deploy the Configuration Manager client.

Lessons

−   Identifying Resources by Using Configuration Manager Discovery Methods

−   Client Deployment in Configuration Manager

−   Deploying Windows-Based Configuration Manager Clients

−   Managing Configuration Manager Clients

−   Monitoring Client Status in Configuration Manager

Lab : Implementing Configuration Manager Client Deployment

After completing this module, students will be able to:

−   Describe processes and methods for resource discovery.

−   Describe the client-installation process and client-deployment methods.

−   Plan and complete a typical client deployment.

−   Manage Configuration Manager clients after installation.

−   Describe the new Client Health feature in Configuration Manager.

Module 7: Configuring Internet and Cloud-Based Client Management

−   This module explains how to plan and configure Internet and cloud-based client management.

Lessons

−   Managing Remote Clients by Using System Center 2012 R2 Configuration Manager

−   Managing Internet-Based Configuration Manager Clients

−   Configuring Cloud Services in System Center 2012 R2 Configuration Manager

Lab : Configuring PKI for Configuration Manager

Lab : Configuring Windows Intune Integration with System Center 2012 R2 Configuration Manager

After completing this module, students will be able to:

−   Manage remote clients by using System Center 2012 R2 Configuration Manager.

−   Manage Internet-based Configuration Manager clients.

−   Configure cloud services in System Center 2012 R2 Configuration Manager.

Module 8: Maintaining and Monitoring System Center 2012 Configuration Manager

−   This module explains how to perform maintenance tasks and monitor the Configuration Manager site systems.

Lessons

−   Overview of Configuration Manager 2012 Site Maintenance

−   Performing Backup and Recovery of a Configuration Manager Site

−   Monitoring Configuration Manager 2012 Site Systems

Lab : Maintaining System Center 2012 Configuration Manager

After completing this module, students will be able to:

−   Describe Configuration Manager site-maintenance tasks.

−   Back up and recover a Configuration Manager site.

−   Monitor Configuration Manager site systems.

Module 9: Migrating to System Center 2012 R2 Configuration Manager

−   This module explains how to perform migration tasks from Configuration Manager 2007 and upgrade Configuration Manager 2012 to Configuration Manager 2012 SP1 and then to System Center 2012 R2 Configuration Manager.

Lessons

−   Overview of the Migration Process

−   Preparing Configuration Manager 2007 Sites for Migration

−   Configuring Migration Settings

−   Migrating Objects

−   Upgrading Configuration Manager 2012 to Configuration Manager 2012 with SP1 and then to System Center 2012 R2 Configuration Manager

Lab : Migrating from System Center Configuration Manager 2007 to System Center 2012 Configuration Manager

After completing this module, students will be able to:

−   Describe the migration process from Configuration Manager 2007 to Configuration Manager 2012.

−   Prepare Configuration Manager 2007 sites for migration.

−   Configure migration settings.

−   Migrate objects.

−   Upgrade a Configuration Manager site to System Center 2012 R2 Configuration Manager.

Prerequisites

Before attending this course, students must have a working knowledge at the system-administrator level of:

−   Networking fundamentals, including TCP/IP and Domain Name System (DNS)

−   Active Directory^® Domain Services (AD DS) principles and management

−   Windows Server management including managing Windows Server 2008 R2 and Windows Server 2012

−   Windows Client fundamentals

−   Deployment, configuration, and troubleshooting for Windows-based personal computers

−   Basic public key infrastructure (PKI) concepts

−   Configuration Manager features and administrative tasks including:

•   Working with the System Center 2012 Configuration Manager or newer administrator console

•   Installing clients

•   Maintaining hardware and software inventory

•   Working with collections

•   Reporting

•   Deploying applications

•   Managing software updates

•   Deploying operating systems

•   Settings management

Students who attend this training can meet the prerequisites by obtaining equivalent knowledge and skills or by attending the following courses

−   Course 6419: Configuring, Managing, and Maintaining Windows Server® 2008–based Servers

−   Course 20411: Administering Windows Server® 2012

−   Course 20687: Configuring Windows® 8.1

−   And Either

•   Course 10747: Administering System Center 2012 Configuration Manager

−   or

•   Both:

−   Course 6451: Planning, Deploying, and Managing Microsoft System Center Configuration Manager 2007

−   Six months of hands-on experience with System Center 2012 Configuration Manager or newer

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Course name:	Course 10750A - Monitoring and Operating a Private Cloud with System Center 2012
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About This Course

−   This section provides you with a brief description of the course, audience, suggested prerequisites, and course objectives.

Course Description

−   This course describes how to monitor and operate a private cloud with Microsoft® System Center 2012.

−   This course focuses on how to manage and administer the private cloud, and it describes how you can monitor key infrastructure elements and applications that run within the private cloud. It does not discuss planning and implementation, which is covered in Course 10751A: Configuring and Deploying a Private Cloud with System Center 2012.

Audience

−   This course is intended for datacenter administrators who are responsible for monitoring and protecting the private cloud infrastructure.

−   It is also intended for solution architects who are responsible for designing private cloud architectures and extending existing private cloud solutions.

−   The primary audience for this course is administrators who create service requests.

−   The secondary audience includes datacenter administrators, who are responsible for providing provisioning for applications to include configuring and deploying application/service business owners, and administrators who implement service requests.

Student Prerequisites

This course requires that you meet the following prerequisites:

−   Windows Server® 2008 R2

−   Active Directory® Domain Services (AD DS)

−   Networking experience

−   Working knowledge of previous versions of System Center products

−   Configuration of Microsoft SharePoint®

−   Microsoft Hyper-V®

−   Data center management processes

−   Storage Area Network (SAN) knowledge

After completing this course, students will be able to:

−   Describe the private cloud infrastructure.

−   Configure and optimize business unit clouds.

−   Deploy cloud services.

−   Monitor private cloud services.

−   Configure application performance monitoring.

−   Operate and extend service management in the private cloud.

−   Automate incident creation, remediation, and change requests.

−   Implement problem management in the private cloud.

−   Automate Self-Service provisioning.

−   Protect the resources in the private cloud by using Data Protection Manager.

−   Configure compliance in the private cloud.

−   Configure SLAs, dashboards, and widgets.

Course details

Module 1: Introduction to the Private Cloud

Lesson 1: Overview of the Cloud Computing Model

Lesson 2: Requirements for the Private Cloud

Lesson 3: Operating a Private Cloud Infrastructure with System Center

Lesson 4: Maintaining the Health of the Private Cloud

Lesson 5: Integrating System Center Components

Lesson 6: Verifying the Compliance of the Private Cloud Infrastructure

Lab: Verifying the Private Cloud Infrastructure

Module 2: Configuring and Optimizing Business Unit Clouds

Lesson 1: Overview of System Center 2012 - Virtual Machine Manager

Lesson 2: Managing the Virtual Environment with Virtual Machine Manager

Lesson 3: Creating Business Unit Clouds

Lab: Configuring and Optimizing Business Unit Clouds

Module 3: Deploying Cloud Services

Lesson 1: Overview of Service Templates

Lesson 2: VMM Profiles

Lesson 3: Web Deploy Packages

Lesson 4: Overview of Server App-V

Lesson 5: Data-Tier Application Packages

Lab: Importing and Deploying the StockTrader Application

Module 4: Monitoring Private Cloud Services

Lesson 1: Overview of System Center 2012 - Operations Manager

Lesson 2: Agent Deployment in Operations Manager

Lesson 3: Configuring Custom Monitoring

Lesson 4: Monitoring the Network Infrastructure

Lesson 5: Monitoring Distributed Applications

Lab: Monitoring Private Cloud Services

Module 5: Configuring Application Performance Monitoring

Lesson 1: Application Performance Monitoring

Lesson 2: Advanced Monitoring in Application Performance Monitoring

Lesson 3: Viewing Application Performance Data in Operations Manager

Lab: Configuring Application Performance Monitoring

Module 6: Operating and Extending Service Management in the Private Cloud

Lesson 1: Overview of Service Manager

Lesson 2: Configuring Security and User Roles

Lesson 3: Configuring Work Items

Lesson 4: Configuring Incident Queues

Lesson 5: Configuring Service Offerings

Lab: Operating and Extending Service Management in the Private Cloud

Module 7: Automating Incident Creation, Remediation, and Change Requests

Lesson 1: Overview of System Center Orchestrator 2012

Lesson 2: Integrating Orchestrator with Operations Manager and Service Manager

Lab: Automating Incident Creation, Remediation, and Change Requests

Module 8: Problem Management in the Private Cloud

Lesson 1: Overview of Problem Management

Lesson 2: Creating Custom Rules

Lab: Automating Problem Management in the Private Cloud

Module 9: Automating Self-Service Provisioning

Lesson 1: Installing and Configuring the System Center Cloud Services Process Pack

Lesson 2: Cloud Services Configuration Items

Lesson 3: Cloud Services Request Items

Lab: Automating Self-Service Provisioning

Module 10: Private Cloud Protection and Recovery

Lesson 1: Protecting Data in the Private Cloud

Lesson 2: Recovering Data in the Private Cloud

Lab: Private Cloud Protection and Recovery

Module 11: Configuring Compliance in the Private Cloud

Lesson 1: Overview of the Process Pack for IT GRC

Lesson 2: Installing and Configuring the Process Pack for IT GRC

Lesson 3: Implementing an IT GRC Control Management Program

Lesson 4: Maintaining Compliance through VMM Security Baselines

and System Center Advisor

Lab: Configuring Compliance in the Private Cloud

Module 12: Configuring SLAs, Dashboards, and Widgets

Lesson 1: Service Level Tracking

Lesson 2: Configuring and Deploying Widgets and Dashboards

Lesson 3: Publishing Real-Time State with Microsoft Visio Snap-in

Lesson 4: System Center Analytics

Lesson 5: Using Excel and SSRS to View Data

Lesson 6: Overview of PerformancePoint

Lab: Configuring SLAs, Dashboards, and Widgets

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Course name:	Course 10751A - Configuring and Deploying a Private Cloud with System Center 2012
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About This Course

This course describes private cloud configuration and deployment with Microsoft® System Center 2012 - Virtual Machine Manager (VMM) for data center administrators.

It is suggested administrators have prerequisite knowledge in the following areas:

−   Windows Server® 2008 R2 operating system

−   Active Directory® Domain Services (AD DS)

−   Microsoft SharePoint®

−   Windows Server 2008 Hyper-V®

−   VMM Service Manager

−   Oracle Opalis

−   Data Protection Manager

−   Operations Manager

−   Networking and storage experience

−   Familiarity with data center management processes

−   Previous work with IT Infrastructure Library (ITIL)

−   Previous work with Microsoft Operations Framework (MOF)

Course Description

This course describes private cloud configuration and deployment with Microsoft System Center 2012 – Virtual Machine Manager (VMM).

Audience

Data center administrators responsible for designing, installing and configuring a private cloud infrastructure.

Student Prerequisites

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

−   Windows Server 2008 R2 operating system

−   AD DS

−   Networking and storage experience

−   Working knowledge of VMM, Service Manager, Opalis, DPM, and Operations Manager

−   Microsoft SharePoint configuration

−   Windows Server 2008 Hyper-V

−   Familiarity with data center management processes

−   Working knowledge of ITIL and MOF

After completing this course, students will be able to:

−   Produce a high-level design that accounts for requirements for the private cloud environment.

−   Configure and deploy the application fabric.

−   Configure a PXE server, an update server, and a software update baseline.

−   Configure Microsoft Server Application Virtualization (App-V) so that it can be used to sequence and deploy an application virtually.

−   Build the core components necessary for delivering services on the fabric.

−   Allocate resources to the private cloud and grant access to the private cloud.

−   Understand how to monitor the private cloud using Operations Manager.

−   Understand the tools necessary to extend and customize Operations Manager for a private cloud environment.

−   Set up, configure, and integrate the core components of Service Manager into the private cloud fabric.

−   Configure a service catalog, and then publish it to the Self-Service Portal.

−   Gain the knowledge necessary to deploy and configure DPM in a private cloud.

−   Deploy and configure Microsoft System Center 2012 - Orchestrator in a private cloud, and then integrate it with other System Center 2012 components.

Course details

Module 1: Planning for the Private Cloud

Lesson 1: Understanding the Private Cloud

Lesson 2: Requirements for Deploying a Private Cloud

Lesson 3: Designing the Private Cloud Infrastructure

Lesson 4: Overview of System Center 2012 Components

Lesson 5: Deploying Hyper-V Clustering with VMM

Lab: Preparing the Private Cloud Infrastructure

Module 2: Configuring and Deploying the Private Cloud with Microsoft System Center 2012 - Virtual Machine Manager

Lesson 1: Overview of VMM Architecture and Components

Lesson 2: Installing and Upgrading VMM

Lesson 3: Configuring VMM Security and Roles

Lesson 4: Understanding Host Groups

Lab: Configuring and Deploying the Private Cloud Infrastructure

Module 3: Extending and Maintaining the Private Cloud Infrastructure

Lesson 1: Overview of the PXE and Update Server Roles

Lesson 2: Deploying Bare Metal Hyper-V Host Servers

Lesson 3: Configuring the Update Server Role

Lesson 4: Creating and Using an Update Baseline

Lab: Maintaining the Private Cloud Infrastructure

Module 4: Configuring Application Delivery

Lesson 1: Dynamic Application Deployment Overview

Lesson 2: Web Deployment Packages

Lesson 3: Server Application Virtualization Overview

Lesson 4: Configuring Server App-V Components

Lesson 5: Sequencing and Deploying Virtual Applications

Lab: Configuring Virtual Application Delivery

Module 5: Creating the Private Cloud Building Blocks

Lesson 1: Configuring Guest Operating System Profiles

Lesson 2: Configuring Hardware Profiles

Lesson 3: Configuring SQL Server Using SQL Server Profiles

Lesson 4: Configuring Application Profiles

Lesson 5: Configuring Virtual Machine Templates

Lesson 6: Configuring the Self-Service User Role

Lab: Creating the Private Cloud Building Blocks

Module 6: Deploying and Accessing a Private Cloud

Lesson 1: Understanding Private Cloud Computing

Lesson 2: Installing and Configuring App Controller

Lesson 3: Creating and Managing Services and Service Templates

Lab: Deploying and Accessing a Private Cloud

Module 7: Monitoring the Private Cloud Infrastructure

Lesson 1: Operations Manager Architecture and Security

Lesson 2: Upgrading Operations Manager 2007 R2

Lesson 3: Configuring Notifications

Lesson 4: Configuring Management Packs

Lesson 5: Configuring Integration with System Center 2012

Lab: Monitoring the Private Cloud Infrastructure

Module 8: Extending and Customizing Monitoring of the Private Cloud Infrastructure

Lesson 1: Configuring the SharePoint Server Portal

Lesson 2: Monitoring Templates

Lesson 3: Distributed Application Monitoring

Lab: Extending and Customizing Monitoring

Module 9: Implementing Service Management for the Private Cloud

Lesson 1: Service Manager Architecture Overview

Lesson 2: Upgrading to System Center 2012 – Service Manager

Lesson 3: Understanding Service Manager Work Items

Lesson 4: Configuring Service Manager Connectors

Lesson 5: Configuring Service Manager Notifications

Lab: Implementing Service Management for the Private Cloud

Module 10: Protecting the Private Cloud Infrastructure

Lesson 1: Planning DPM Deployment

Lesson 2: DPM Architecture and Components

Lesson 3: Upgrading DPM

Lesson 4: Configuring DPM for the Private Cloud

Lesson 5: Configuring Application Protection for the Private Cloud

Lesson 6: Restoring Applications to the Private Cloud

Lab: Protecting the Private Cloud Infrastructure

Module 11: Automating and Standardizing the Private Cloud

Lesson 1: Orchestrator Architecture and Components Overview

Lesson 2: Deploying and Configuring Core Components

Lesson 3: Managing Runbooks

Lesson 4: Configuring Integration Packs

Lab: Automating the Private Cloud

Module 12: Configuring the System Center Cloud Services Process Pack

Lesson 1: Implementing the Cloud Services Process Pack

Lesson 2: Service Level Management

Lab: Configuring the Cloud Services Process Pack

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Course name:	Course 10964C - Cloud and Datacenter Monitoring with System Center Operations Manager
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About this course

−   This section provides a brief description of the course, audience, suggested prerequisites, and course objectives.

Course Description

−   Before implementing Microsoft System Center 2012 R2 Operations Manager, it is important to understand the key features and functionality that it provides. This will help you understand how Operations Manager can be used to solve many common problems that arise in the cloud or datacenter, such as ensuring service levels are maintained and that critical line-of-business applications are available and performing at optimum levels.

−   Operations Manager is a comprehensive monitoring solution that requires careful planning before it is deployed into any IT environment. You must understand the hardware and software requirements of the solution and any security implications, such as those associated with monitoring computers in a trust boundary, perimeter network, or public cloud. When you configure the storage for the Operations Manager databases, you should have a good understanding of the number of computers and devices that are monitored to appropriately size the databases.

−   This module introduces students to the components contained in an Operations Manager Management Group and describes the dependency and relationships between the various components. Students will be shown how to plan for and design an Operations Manager Management Group.

Audience

−   This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Operations Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter.

Student Prerequisites

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

−   One or more years’ experience in the design and implementation of System Center Operations 2007 R2 or System Center 2012 Operations Manager is desired.

−   Working knowledge of Windows Server 2008 R2 and Windows Server 2012 R2.

−   Working knowledge of SQL Server 2008 R2 and SQL Server 2012.

After they complete this course, students will be able to do the following:

−   Plan for the deployment of System Center 2012 R2 Operations Manager including:

−   Defining hardware and software requirements.

−   Describing security considerations.

−   Architect a highly available System Center and Microsoft SQL Server platform utilizing Microsoft SQL Server AlwaysOn.

−   Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.

−   Customize the Operations Console with User Roles.

−   Perform different methods of Agent deployment with System Center 2012 R2 Operations Manager.

−   Implement key Management Pack concepts and elements including Management Packs Templates.

−   Configure Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.

−   Configure the following:

−   Audit Collection Services.

−   Agentless Exception Monitoring.

−   Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.

−   Configure Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.

−   Configure dashboards and widgets in System Center 2012 R2 Operations Manager.

−   Describe how to use new cloud-based features including System Center Global Service Monitor and System Center Advisor.

−   Configure integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.

−   Troubleshoot an Operations Manager Management Group.

−   Perform disaster recovery in System Center 2012 R2 Operations Manager.

There is no direct mapping to any certification exam.

Course details

Module 1: Overview and Architecture

Module Overview

Lesson 1: Overview of Operations Manager

Lesson 2: Overview of Key Features in Operations Manager

Lesson 3: Overview of Core Components and Topology

Lesson 4: Addressing Cloud and Datacenter Issues by Using Operations Manager

Lesson 5: Planning and Sizing System Center 2012 R2 Operations Manager

Lab: Using the System Center 2012 Operations Manager Sizing Helper Tool

Module 2: Deploying a New System Center 2012 R2 Operations Manager Management Group

Module Overview

Lesson 1: Overview of Security Considerations

Lesson 2: Designing the Management Group

Lesson 3: Installing System Center 2012 R2 Operations Manager

Lesson 4: Configuring Operations Manager Default Settings

Lesson 5: Deploying the Operations Manager Agent

Lesson 6: Configuring Agentless Exception Monitoring (AEM)

Lesson 7: Configuring Audit Collection Services

Lab: Installing System Center 2012 R2 Operations Manager and Deploying Agents

Module 3: Upgrading Operations Manager

Module Overview

Lesson 1: Guidelines for Migration and Upgrade to System Center 2012 R2 Operations Manager

Lesson 2: Upgrading to System Center 2012 R2 Operations Manager

Lesson 3: Migrating to System Center 2012 R2 Operations Manager

Lab: Upgrading to System Center 2012 R2 Operations Manager

Module 4: Configuring Fabric and Application Monitoring

Module Overview

Lesson 1: Introduction to Management Packs

Lesson 2: Configuring Application Monitoring

Lesson 3: Configuring Network Device Monitoring

Lesson 4: Configuring Fabric Monitoring

Lab: Configuring Application and Fabric Monitoring

Module 5: Application Performance Monitoring

Module Overview

Lesson 1: Application Performance Monitoring

Lesson 2: Using IntelliTrace

Lesson 3: Team Foundation Server Integration

Lab: Monitoring .NET Framework Applications

Module 6: End to End Service Monitoring

Module Overview

Lesson 1: Management Pack Templates

Lesson 2: Distributed Application Models

Lesson 3: Global Service Monitor

Lesson 4: Real-Time Visio Dashboards

Lab: Configuring End-to-End Service Monitoring

Module 7: Scorecards, Dashboards, and Reporting

Module Overview

Lesson 1: Configuring and Managing Reporting in Operations Manager

Lesson 2: Configuring Service Level Tracking

Lesson 3: Configuring the Operations Manager SharePoint Web Part

Lesson 4: Dashboards and Widgets

Lesson 5: Creating Custom Dashboards

Lab: Configuring Reporting, Dashboards, and Service Level Tracking

Module 8: Configuring and Customizing the Operations Console

Module Overview

Lesson 1: Security, Scoping, and User Roles

Lesson 2: Creating Custom Views and Alert Resolution States

Lesson 3: Configuring Notification Subscriptions

Lesson 4: Creating Diagnostic and Recovery Tasks

Lab: Customizing the Operations Console

Module 9: Management Pack Authoring

Module Overview

Lesson 1: Management Pack Authoring Concepts

Lesson 2: Authoring Management Packs by Using the Operations Console

Lesson 3: Authoring Management Packs by using the Visual Studio Authoring Extensions

Lab: Authoring Management Packs

Module 10: Integrating Operations Manager with Other System Center Components

Module Overview

Lesson 1: Service Manager Integration

Lesson 2: Data Protection Manager Integration

Lesson 3: Orchestrator Integration

Lab: Configuring System Center Integration

Module 11: Troubleshooting, Tuning, and Disaster Recovery

Module Overview

Lesson 1: Troubleshooting and Maintaining Operations Manager Core Components

Lesson 2: Tuning Management Packs

Lesson 3: Configuring SQL AlwaysOn for Operations Manager

Lesson 4: Configuring Data Retention in Operations Manager

Lesson 5: Disaster Recovery in Operations Manager

Lab: Troubleshooting Operations Manager

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Course name:	Course 10965B - IT Service Management with System Center Service Manager
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About this course

This section provides a brief description of the course, audience, suggested prerequisites, and course objectives.

Course Description

This course describes how to deploy and configure Microsoft® System Center Service Manager. This course focuses on how to manage and administer a Microsoft® System Centre Service Manager environment.

Audience

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter.

Student Prerequisites

This course requires that you meet the following prerequisites:

−   Working knowledge of Windows Server 2008 R2 and Windows Server 2012 R2.

−   Working knowledge of SQL Server 2008 R2 and SQL Server 2012.

−   An understanding of the IT management processes that is included with ITIL and MOF.

After completing this course, students will be able to:

−   Describe Service Manager 2012 R2.

−   Install Service Manager 2012 R2.

−   Configure base settings in Service Manager 2012 R2.

−   Configure Incident and Problem Management.

−   Configure Activity, Change, and Release Management.

−   Configure and Manage Service Requests.

−   Automate business processes with Service Manager and Orchestrator.

−   Configure Service Level Management.

−   Customize The Self-Service Portal.

−   Use Reports and Analyze Data in Service Manager.

−   Perform advanced troubleshooting and disaster recovery in Service Manager.

−   Customize Service Manager Forms.

Course details

Module 1: Service Management Overview

Module Overview 

Lesson 1: Business Drivers behind IT Service Management

Lesson 2: Introduction to Microsoft System Center 2012 R2

Lesson 3: System Center 2012 R2 Service Manager Overview and Key Features

Lesson 4: Adopting ITIL/ MOF Best Practices with Service Manager

Lesson 5: Aligning IT Service Management Requirements to Service Manager

Module 2: Installing System Center 2012 R2 Service Manager

Module Overview

Lesson 1: System Center 2012 R2 Service Manager Architecture and Core Components

Lesson 2: Hardware, Software and Security Requirements

Lesson 3: Planning and Sizing a System Center 2012 R2 Service Manager Deployment

Lesson 4: Installing System Center 2012 R2 Service Manager

Lesson 5: Installing and Configuring the Service Manager Self-Service Portal

Lesson 6: Overview of the Service Manager Console

Lesson 7: Upgrading to System Center 2012 Service Manager

Lab A: Installing System Center 2012 R2 Service Manager

Lab B: Upgrading to System Center 2012 Service Manager

Module 3: Key Concepts and Features

Module Overview

Lesson 1: Overview of Management Packs 

Lesson 2: Overview of the Service Manager CMDB

Lesson 3: Managing Activities

Lesson 4: Managing Workflows

Lesson 5: Managing Templates

Lab: Configuring Service Manager for StockTrader and DinnerNow

Module 4: Configuring Service Manager for Your Environment

Module Overview

Lesson 1: System Center 2012 R2 Service Manager Initial Configuration

Lesson 2: Configuring Business Services

Lesson 3: Configuring Access for your Support Teams

Lesson 4: Configuring Notifications

Lab: Configuring Service Manager For Your Environment

Module 5: Populating the Service Manager CMDB using Connectors

Module Overview

Lesson 1: Integrating Service Manager with Active Directory and other System Center Components

Lesson 2: Integrating Service Manager with Exchange

Lab: Configuring Connectors in Service Manager

Module 6: Managing Incidents and Problems

Module Overview

Lesson 1: The Definition of an Incident and a Problem 

Lesson 2: Managing Incidents

Lesson 3: Managing Problems

Lesson 4: Using Queues and Views with Incidents and Problems

Lab: Configuring Incident and Problem Management

Module 7: Managing Changes and Releases

Module Overview

Lesson 1: Managing Change Requests

Lesson 2: Managing Release Records

Lab: Configuring Change and Release Management

Module 8: Configuring and Managing the Service Catalog

Module Overview

Lesson 1: The Service Catalog, Request Offerings and Service Offerings

Lesson 2: Managing Service Requests and Catalog Groups

Lesson 3: The Self-Service Portal

Lab: Configuring Service Requests

Module 9: Automating Business Processes with Orchestrator

Module Overview

Lesson 1: Configuring Integration between Orchestrator and Service Manager 

Lesson 2: Configuring Runbooks in Orchestrator

Lesson 3: Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator

Lab: Automating IT Processes in Service Manager

Module 10: Configuring Service Level Management

Module Overview

Lesson 1: Configuring Service Level Management

Lesson 2: Viewing Service Level Agreement (SLA) Information in Service Manager

Lab: Configuring Service Level Management

Module 11: Using Reports and Analyzing Data in Service Manager

Module Overview

Lesson 1: Running Reports in System Center 2012 R2 Service Manager

Lesson 2: Configuring and Running Data Warehouse Jobs

Lesson 3: Troubleshooting Failed Data Warehouse Jobs

Lesson 4: Data Warehouse Cubes

Lab: Configuring Reports and Analyzing Service Manager Data

Module 12: Advanced Troubleshooting and Disaster Recovery

Module Overview

Lesson 1: Performing Advanced Troubleshooting in Service Manager

Lesson 2: Performing Disaster Recovery in Service Manager

Lab: Performing Disaster Recovery in Service Manager

Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

Module Overview

Lesson 1: Key Concepts in Creating and Customizing Forms in the Service Manager Authoring Tool

Lesson 2: Creating New and Customized Forms by Using the Service Manager Authoring Tool 

Lab: Creating Customized Forms by Using the Authoring Tool

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Course name:	Course 10981A - Infrastructure Provisioning with System Center Virtual Machine Manager
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About This Course

This section provides a brief description of the course, audience, suggested prerequisites, and course objectives.

Course Description

Learn how to install and configure Microsoft System Center 2012 R2 Virtual Machine Manager and manage enterprise datacenter resources with this five-day course.

This course is part two in a series of two courses that provides the skills and knowledge necessary to implement an enterprise virtualization solution.

This course will cover implementing, managing, maintaining and provisioning services and infrastructure in a Windows Server 2012 and Windows Server 2012 R2 environment using System Center 2012 R2 Virtual Machine Manager.

Although there is some cross-over of skills and tasks across these courses, this course primarily covers the advanced and enterprise-level technologies and solutions available through Microsoft virtualization, networking and storage.

Using hand-on labs, students will learn the following:

−   New features and capabilities in Windows Server 2012 R2 Hyper-V and System Center 2012 R2 Virtual Machine Manager.

−   How to configure High Availability for Hyper-V and Virtual Machine Manager.

−   How to update the Virtual Machine Manager environment and underlying Fabric infrastructure including considerations for other System Center components.

−   How to configure advanced networking features in Virtual Machine Manager such as Uplink Port Profiles and Virtual Port Profiles.

−   How to configure Storage in Virtual Machine Manager including the advantages and disadvantages between different storage types.

−   How to manage clouds in Virtual Machine Manager including configuring cloud resources and provisioning access to a cloud.

−   How to configure and manage the Library in Virtual Machine Manager including Library synchronization and equivalence objects.

−   How to prepare the Windows Operating System for deployment in Virtual Machine Manager including how to use Sysprep, WIM and an unattend.xml file.

−   How to configure and use Virtual Machine Templates and Service Templates in Virtual Machine Manager including how Service Templates are used in a real-world scenario.

−   How Virtual Machine Manager integrates with other System Center components such as Operations Manager and Orchestrator including how Operations Manager monitors the Virtual Machine Manager environment.

−   An overview of Windows Azure Pack including how to complete an express deployment and how to configure VM Clouds.

−   How to configure Azure Site Recovery to replicate and recover virtual machines.

Audience

This course is intended for IT Professionals who are responsible for designing, implementing, managing and maintaining a virtualization infrastructure or are interested in learning about current Microsoft Virtualization technologies for enterprise datacenter environments.

This course is also intended for IT Decision Makers who will be determining which virtualization and infrastructure management products to implement in their datacenters.

Student Prerequisites

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

−   Recommended: MCSA: Windows Server 2012

−   Recommended: Course 20409: Server Virtualization with Windows Server and System Center.

−   An understanding of virtualization concepts and working knowledge of Microsoft Hyper-V

−   An understanding of TCP/IP and networking concepts and working knowledge of Microsoft networking

−   An understanding of different storage technologies and concepts and working knowledge of Microsoft storage technologies and solutions

−   Working knowledge of Windows PowerShell.

Course Objectives

After completing this course, students will be able to:

−   Perform initial configuration tasks in Virtual Machine Manager

−   Configure High Availability for Hyper-V and Virtual Machine Manager

−   Update the Virtual Machine Manager environment

−   Configure advanced networking in Virtual Machine Manager

−   Configure Storage in Virtual Machine Manager

−   Configure and manage Clouds in Virtual Machine Manager

−   Configure the Virtual Machine Manager Library and Library objects

−   Prepare a Windows Server Operating system for deployment

−   Configure Virtual Machine and Service Templates

−   Configure System Center Integration

−   Perform an express deployment of Windows Azure Pack

−   Configure Azure Site Recovery

Course details

Module 1: Overview of Hyper-V and Virtual Machine Manager

Module Overview

Lesson 1: Overview of Hyper-V

Lesson 2: Overview of Virtual Machine Manager

Lab: Completing the Fabric for the VMM Environment

Module 2: Configuring High Availability for Virtual Machine Manager and Hyper-V

Module Overview

Lesson 1: Clustering requirements for Virtual Machine Manager

Lesson 2: Configuring SQL AlwaysOn Availability Groups for the Virtual Machine Manager database

Lesson 3: Hyper-V Host Clustering

Lab: Implementing High Availability for Virtual Machine Manager

Module 3: Updating Virtual Machine Manager and Fabric Servers

Module Overview

Lesson 1: Understanding the Servicing Order for System Center

Lesson 2: Performing the Manual Update Process in Virtual Machine Manager

Lesson 3: Patching the Virtual Machine Manager Fabric with Windows Server Update Services

Lab: Updating the Virtual Machine Manager environment

Module 4: Configuring Networking in Virtual Machine Manager

Module Overview 

Lesson 1: Overview of Networking in Virtual Machine Manager

Lesson 2: Logical Networks

Lesson 3: Uplink and Virtual Port Profiles

Lesson 4: Logical Switches

Lesson 5: Virtual Machine Networks

Lesson 6: Software Defined Networking (optional)

Lab: Configuring Networking in VMM

Module 5: Configuring Storage in Virtual Machine Manager

Module Overview

Lesson 1: Storage options available in Hyper-V and Virtual Machine Manager 

Lesson 2: Understanding Storage in Virtual Machine Manager

Lesson 3: What Storage will be managed?

Lesson 4: Configuring and Managing Storage in Virtual Machine Manager

Lab: Provisioning and configuring Storage in Virtual Machine Manager

Module 6: Managing Clouds in Virtual Machine Manager

Module Overview

Lesson 1: Introduction to Clouds

Lesson 2: Creating and Managing a Private Cloud in Virtual Machine Manager 

Lesson 3: Working with User Roles in Virtual Machine Manager

Lab: Managing Clouds in Virtual Machine Manager

Module 7: Configuring and Managing the Virtual Machine Manager Library and Library Objects

Module Overview

Lesson 1: Overview of the Virtual Machine Manager Library

Lesson 2: Managing Libraries

Lab: Configuring and Managing the Virtual Machine Manager Library

Module 8: Preparing the Windows Operating System for deployment in Virtual Machine Manager

Module Overview

Lesson 1: Preparing a Windows Operating System

Lesson 2: Virtual Machine Architecture

Lesson 3: Preparations Required for Bare Metal Deployments of Hyper-V and Scale-out File Servers

Lab: Preparing the Windows Operating System

Module 9: Virtual Machines and Service Templates

Module Overview

Lesson 1: Overview of Virtual Machine Templates 

Lesson 2: Overview of Service Template Templates

Lab: Deploying Virtual Machines and Services

Module 10: System Center Integration

Module Overview 

Lesson 1: Monitoring the Virtual Machine Manager environment with Operations Manager

Lesson 2: Automation with Orchestrator

Lab: Responding to Alerts with Orchestrator

Module 11: Windows Azure Pack

Module Overview

Lesson 1: Overview of Windows Azure Pack

Lesson 2: Deploying Windows Azure Pack

Lesson 3: Configuring Windows Azure Pack

Lesson 4: Windows Azure Pack Tenant Experience

Lab: Deploying Windows Azure Pack and provisioning infrastructure services

Module 12: Azure Site Recovery

Module Overview

Lesson 1: Overview of Azure Site Recovery

Lesson 2: Configuring and using Azure Site Recovery

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Course name:	Course 20246D - Monitoring and Operating a Private Cloud
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About This Course

This section provides a brief description of the course, audience, suggested prerequisites, and course objectives.

Course Description

This course describes how to monitor and operate a cloud with Microsoft® System Center 2012 R2. This course focuses on how to manage and administer a cloud environment, and it describes how you can monitor key infrastructure elements and applications that run within a cloud. It does not discuss planning and implementation, which is covered in Course 20247D: Configuring and Deploying a Cloud with System Center 2012 R2.

Audience

−   This course is intended for cloud administrators who are responsible for monitoring and protecting the cloud infrastructure.

−   It is also intended for solution architects who are responsible for designing cloud architectures and extending existing cloud solutions.

−   The primary audience for this course is administrators who create service requests. This includes datacenter administrators—who are responsible for providing  provisioning for applications to include configuring and deploying application/service business owners, and administrators who implement service requests.

Student Prerequisites

This course requires that you meet the following prerequisites:

−   Windows Server 2012 experience

−   Active Directory Domain Services (AD DS) knowledge Networking experience

−   Working knowledge of previous versions of System Center products

−   Knowledge of configuration of Microsoft SharePoint

−   Hyper-V knowledge

−   Microsoft Azure

−   Knowledge of cloud and data center management processes

−   Storage Area Network (SAN) Knowledge

Course Objectives

After completing this course, students will be able to:

−   Describe the Cloud Model

−   Configure and optimize a private cloud

−   Deploy Cloud Services

−   Monitor Cloud Services

−   Configure Application Performance Monitoring in a Cloud Environment

−   Operate and extend Service Management in in a Cloud Environment

−   Automate Incident Creation, Remediation, and Change Requests in a Cloud Environment

−   Perform Problem Management in a Cloud Environment

−   Operate a self-service Multi-tenant cloud

−   Cloud High Availability, Protection and Recovery in a Cloud Environment

−   Optimize the Cloud Infrastructure

−   Configure SLAs, Dashboards, and Widgets in a Cloud Environment

Course details

Module 1: Introduction to the Cloud Model

−   Module Overview

−   Lesson 1: Overview of the Cloud Computing Model

−   Lesson 2: Requirements for a Private Cloud

−   Lesson 3: Requirements for a Public or Hybrid Cloud

−   Lesson 4: Operating a Hybrid Cloud Infrastructure with System Center

−   Lesson 5: Maintaining the Health of a Cloud

−   Lesson 6: Integrating System Center Components

−   Lab: Verifying the Private Cloud Infrastructure

Module 2: Configuring a Private Cloud Environment

−   Module Overview

−   Lesson 1: Overview of System Center 2012 R2 Virtual Machine Manager

−   Lesson 2: Managing the Virtual Environment with Virtual Machine Manager

−   Lesson 3: Creating Clouds

−   Lab: Configuring and Optimizing a Microsoft Private Cloud

Module 3: Deploying Cloud Services

−   Module Overview

−   Lesson 1: Overview of Service Templates

−   Lesson 2: VMM Profiles

−   Lesson 3: Web Deploy Packages

−   Lesson 4: Overview of Server App-V

−   Lesson 5: Data-Tier Application Packages

−   Lesson 6: Deploying Services through App Controller

−   Lab: Importing and Deploying the StockTrader Application

Module 4: Monitoring Cloud Based Applications

−   Module Overview

−   Lesson 1: Overview of System Center 2012 R2 Operations Manager

−   Lesson 2: Agent Deployment in Operations Manager

−   Lesson 3: Configuring Custom Monitoring

−   Lesson 4: Monitoring the Network Infrastructure

−   Lesson 5: Monitoring Distributed Applications

−   Lab: Monitoring Private Cloud Services

Module 5: Configuring Application Performance Monitoring

−   Module Overview

−   Lesson 1: Application Performance Monitoring

−   Lesson 2: Advanced Monitoring in APM

−   Lesson 3: Viewing Application Performance Data in Operations Manager

−   Lab: Configuring Application Performance Monitoring

Module 6: Operating and Extending Service Management in the Private Cloud

−   Module Overview

−   Lesson 1: Overview of Service Manager

−   Lesson 2: Configuring Security and User Roles

−   Lesson 3: Configuring Work Items

−   Lesson 4: Configuring Incident Queues

−   Lesson 5: Configuring Service Offerings for a Cloud

−   Lab: Operating and Extending Service Management in a Cloud

Module 7: Automating Incident Creation, Remediation, and Change Requests

−   Module Overview

−   Lesson 1: Overview of System Center 2012 R2 Orchestrator

−   Lesson 2: Integrating Orchestrator with Operations Manager and Service Manager

−   Lab: Automating Incident Creation, Remediation and Change Requests

Module 8: Problem Management in the Private Cloud

−   Module Overview

−   Lesson 1: Overview of Problem Management

−   Lesson 2: Creating Custom Rules

−   Lab: Automating Problem Management in the Private Cloud

Module 9: Operating a Self Service, Multi-Tenant Cloud with Windows Azure Pack

−   Module Overview

−   Lesson 1: Windows Azure Pack Key Concepts

−   Lesson 2: Administer Windows Azure Pack

−   Lesson 3: Windows Azure Pack Providers

−   Lab: Operating a self-service multi-tenant cloud

Module 10: High Availability, Protection, and Recovery for the Cloud

−   Module Overview

−   Lesson 1: High Availability for a Cloud

−   Lesson 2: Protecting Data in the Private Cloud

−   Lesson 3: Recovering Data in the Private Cloud

−   Lab: Cloud Protection and Recovery

Module 11: Optimizing Your Cloud Infrastructure

−   Module Overview

−   Lesson 1: Using Virtual Machine Manager to Keep the Cloud Infrastructure Up-to-Date

−   Lesson 2: Using Configuration Manager to keep Virtual Machines up-to-date

−   Lesson 3: Using System Center Advisor to Optimize Cloud infrastructure

−   Lesson 4: Using Pro-Tips to Optimize Cloud infrastructure

−   Lab: Optimizing your Cloud Infrastructure

Module 12: Configuring SLAs, Dashboards, and Widgets

−   Module Overview

−   Lesson 1: Service Level Tracking

−   Lesson 2: Configuring and Deploying Widgets and Dashboards

−   Lesson 3: Publishing Real-Time State with Microsoft Visio Snap-in

−   Lesson 4: System Center Analytics

−   Lesson 5: Using Excel and SSRS to View Data

−   Lesson 6: Configuring Service Reporting

−   Lab: Configuring SLAs, Dashboards, and Widgets

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Course name:	Course 20247D - Configuring and Deploying a Private  Cloud
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About This Course

This course equips students with the skills they require to configure and deploy a cloud using Microsoft System Center 2012 R2. Using hands-on labs, students learn the following:

−   Produce a high-level design that accounts for requirements for cloud environments.

−   Configure and deploy the cloud fabric.

−   Configure a PXE server, an update server, and a software update baseline.

−   Configure Microsoft Server Application Virtualization (App-V) so that it can be used to sequence and deploy an application virtually.

−   Build the core components necessary for delivering services on the fabric.

−   Allocate resources to a cloud and grant access to a cloud.

−   Understand how to monitor clouds using Operations Manager.

−   Understand the tools necessary to extend and customize Operations Manager for cloud environments.

−   Set up, configure, and integrate the core components of Service Manager into a cloud fabric.

−   Configure a service catalog, and then publish it to the Self-Service Portal.

−   Gain the knowledge necessary to deploy and configure Data Protection Manager in a cloud.

−   Deploy and configure Orchestrator in a cloud, and then integrate it with other System Center components.

Course Description

This course has twelve modules that take the students through configuring and deploying a cloud with Microsoft System Center 2012 R2.

−   In module 1, students learn how to plan for a hybrid cloud. This includes the various cloud models, understanding the requirements for a private and public cloud and designing a private cloud infrastructure. They are also provided with an overview of the System Center 2012 R2 components.

−   In module 2, students learn how to configure and deploy a private cloud using Virtual Machine Manager. This includes an overview of the various Virtual Machine Manager components including Security Roles and host groups.

−   In module 3, students learn how to extend and maintain the private cloud infrastructure. This includes how VMM integrates with WDS and WSUS and how to deploy bare-metal Hyper-V host servers. They also learn how to configure software updates for the private cloud fabric using VMM.

−   In module 4, students learn how to configure application delivery for the private cloud using VMM. This includes configuring dynamic application deployment and sequencing applications using Server App-V.

−   In module 5 students learn about the private cloud building blocks which include configuring virtual machine templates and profiles in VMM. They also learn how to configure the Service Provider Foundation and networking in VMM.

−   In module 6, students learn how to deploy and access a private cloud. This includes configuring private cloud resources and private cloud capacity. They also learn how to install and configure App Controller and how to manage services and service templates.

−   In module 7, students learn how to monitor the hybrid cloud infrastructure with Operations Manager. This includes installing and configuring Operations Manager and integrating Operations Manager with other System Center 2012 R2 components.

−   In module 8, students learn how to extend and customize the monitoring of the hybrid cloud infrastructure. This includes configuring System Center Advisor to assess the hybrid cloud infrastructure configuration, integrating Operations Manager with SharePoint and how monitoring templates are used in Operations Manager. They also learn how to implement distributed application monitoring in Operations Manager.

−   In module 9, students learn how to implement service management for the private cloud using Service Manager. This includes an overview of Service Manager including the architecture, understanding work items and configuring connectors in Service Manager. They also learn how to configure notifications in Service Manager.

−   In module 10, students learn how to configure protection and disaster recovery for the private cloud. This includes configuring Hyper-V Recovery Manager. Students are also provided with an overview of Data protection Manager (DPM) and learn how to configure data protection and recovery in DPM.

−   In module 11, students learn how to automate and standardize the private cloud using System Center 2012 R2 Orchestrator. This includes an overview of Orchestrator including its architecture and components. They also learn how to configure Integration Packs and Runbooks in Orchestrator and how these can be used to automate processes in the private cloud.

−   In module 12, students learn how to configure a multi-tenant private cloud by Windows Azure Pack including how to configure virtual machine clouds, website clouds and SQL clouds.

Audience

This course is intended for cloud administrators who will be responsible for designing, installing and configuring a cloud infrastructure.

Student Prerequisites

This course describes cloud configuration and deployment with System Center 2012 R2. Because this is an extensive technical domain that includes several individual products and technologies, it is strongly recommended administrators have prerequisite knowledge in the following areas:

−   Windows Server 2012 R2 operating system

−   Active Directory Domain Services (AD DS)

−   Working knowledge of previous versions of System Center products

−   Microsoft SharePoint

−   Windows Server 2012 R2 Hyper-V

−   Microsoft Windows Azure

−   Microsoft Windows Azure Pack

−   Networking and storage experience

−   Familiarity with cloud management processes

−   Previous work with IT Infrastructure Library (ITIL)

−   Previous work with Microsoft Operations Framework (MOF).

Course Objectives

This course will equip students with the knowledge required to take the Microsoft exam Course 70-247: Configuring and Deploying a Cloud with Microsoft System Center 2012 R2.

After completing this course students will be able to:

−   Plan for a Hybrid Cloud

−   Configure and deploy a Private Cloud with Microsoft System Center 2012 R2 Virtual Machine Manager

−   Extend and maintain the Cloud infrastructure

−   Configure application delivery for a cloud

−   Create Private Cloud building blocks

−   Deploy and access private clouds

−   Monitor the Cloud infrastructure

−   Extend and customize monitoring of the Cloud infrastructure

−   Implement Service Management for the Cloud

−   Configure High Availability, Disaster Recovery and Protection for a Cloud

−   Automate and standardize the Cloud

−   Configure a multi-tenant Cloud

Course details

Module 1: Planning for the Cloud

−   Module Overview

−   Lesson 1: Understanding Cloud Models

−   Lesson 2: Benefits for Deploying a Private Cloud

−   Lesson 3: Designing a Private Cloud Infrastructure

−   Lesson 4: Overview of Windows Server 2012 R2 Hyper-V

−   Lesson 5: Overview of System Center 2012 R2 Components

−   Lesson 6: Deploying Hyper-V Clustering with VMM

−   Lab: Preparing the Private Cloud Infrastructure

Module 2: Configuring and Deploying the Private Cloud with Microsoft System Center 2012 R2 Virtual Machine Manager

−   Module Overview

−   Lesson 1: Overview of VMM Architecture and Components

−   Lesson 2: Configuring Advanced Networking in VMM

−   Lesson 3: Installing and Upgrading VMM

−   Lesson 4: Configuring VMM Security and Roles

−   Lesson 5: Understanding Host Groups

−   Lab: Configuring and Deploying the Private Cloud Infrastructure

Module 3: Extending and Maintaining Cloud Infrastructure

−   Module Overview

−   Lesson 1: Overview of the PXE and Update Server Roles

−   Lesson 2: Deploying Bare-Metal Hyper-V Host Servers

−   Lesson 3: Configuring the Update Server Role

−   Lesson 4: Creating and Using an Update Baseline

−   Lab: Maintaining Cloud Infrastructure

Module 4: Configuring Application Delivery

−   Module Overview

−   Lesson 1: Dynamic Application Deployment Overview

−   Lesson 2: Web Deployment Packages

−   Lesson 3: Server Application Virtualization Overview

−   Lesson 4: Configuring Server App-V Components

−   Lesson 5: Sequencing and Deploying Virtual Applications

−   Lab: Configuring Virtual Application Delivery

Module 5: Creating the Private Cloud Building Blocks

−   Module Overview

−   Lesson 1: Configuring Guest Operating System Profiles

−   Lesson 2: Configuring Hardware Profiles

−   Lesson 3: Configuring SQL Server Using SQL Server Profiles

−   Lesson 4: Configuring Application Profiles

−   Lesson 5: Configuring Virtual Machine Templates

−   Lesson 6: Configuring Service Provider Foundation

−   Lesson 7: Configuring User Roles

−   Lab: Creating the Private Cloud Building Blocks

Module 6: Deploying and Configuring Access to a Private Cloud

−   Module Overview

−   Lesson 1: Understanding Private Cloud Computing

−   Lesson 2: Installing and Configuring App Controller

−   Lesson 3: Creating and Managing Service Templates

−   Lab: Deploying and Configuring Accessing to a Hybrid Cloud

Module 7: Monitoring Cloud Infrastructure

−   Module Overview

−   Lesson 1: Operations Manager Architecture and Security

−   Lesson 2: Operations Manager Installation Considerations

−   Lesson 3: Configuring User Roles and Notifications

−   Lesson 4: Configuring Management Packs

−   Lesson 5: Configuring Integration with System Center 2012 R2

−   Lab: Monitoring the Private Cloud Infrastructure

Module 8: Extending and Customizing Monitoring of the Cloud Infrastructure

−   Module Overview

−   Lesson 1: Configuring System Center Advisor

−   Lesson 2: Configuring the SharePoint Server Portal

−   Lesson 3: Monitoring Templates

−   Lesson 4: Distributed Application Monitoring

−   Lab: Extending and Customizing Monitoring

Module 9: Implementing Service Management for the Cloud

−   Module Overview

−   Lesson 1: Service Manager Architecture Overview

−   Lesson 2: Upgrading to System Center 2012 R2 Service Manager

−   Lesson 3: Understanding Service Manager Work Items

−   Lesson 4: Configuring Service Manager Connectors

−   Lesson 5: Configuring Service Manager Notifications

−   Lab: Implementing Service Management for a Cloud

Module 10: Configuring High Availability, Disaster Recovery and Protection for a Cloud

−   Module Overview

−   Lesson 1: Planning for Azure Site Recovery

−   Lesson 2: Planning DPM Deployment

−   Lesson 3: DPM Architecture and Components

−   Lesson 4: Upgrading DPM

−   Lesson 5: Configuring DPM for the Private Cloud

−   Lesson 6: Configuring Application Protection for a Cloud

−   Lesson 7: Restoring Applications to the Cloud

−   Lab: Protecting the Private Cloud Infrastructure

Module 11: Automating and Standardizing a Cloud

−   Module Overview

−   Lesson 1: Orchestrator Architecture and Components Overview

−   Lesson 2: Deploying and Configuring Core Components

−   Lesson 3: Managing Runbooks

−   Lesson 4: Configuring Integration Packs

−   Lab: Automating a Private Cloud

Module 12: Configuring a Self-Service Multi-Tenant Cloud with the Windows Azure Pack

−   Module Overview

−   Lesson 1: Configuring the Windows Azure Pack

−   Lab: Configuring the Windows Azure Pack

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Course name:	Course 20696C: Administering System Center Configuration Manager and Intune
Type:	Course
Delivery method:	Instructor-led (classroom)
Length:	5 days

Overview

About this course

Get expert instruction and hands-on practice configuring and managing clients and devices by using Microsoft System Center v1511 Configuration Manager, Microsoft Intune, and their associated site systems. In this five-day course, you will learn day-to-day management tasks, including how to manage software, client health, hardware and software inventory, applications, and integration with Intune. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20695C, also helps certification candidates prepare for Exam 70-696: Managing Enterprise Devices and Apps.

Audience profile

This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager and Intune to manage and deploy PCs, devices, and applications. By using Configuration Manager with Intune, EDAs also can support either domain-joined or non-domain-joined Bring Your Own Device (BYOD) scenarios, mobile-device management, and secure data access on common operating-system platforms, such as Windows, Windows Phone, Apple iOS, and Android.

 This course also is for individuals who are interested in taking exam 70-696: Managing Enterprise Devices and Apps.

After completing this course, students will be able to:

−   Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment.

−   Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server.

−   Deploy and manage the Configuration Manager client.

−   Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering.

−   Identify and configure the most appropriate method to distribute and manage content used for deployments.

−   Distribute, deploy, and monitor applications for managed users and systems.

−   Maintain software updates for PCs that Configuration Manager manages.

−   Use Configuration Manager to implement Endpoint Protection.

−   Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.

−   Configure an operating-system deployment strategy by using Configuration Manager.

−   Manage mobile devices by using Configuration Manager and Intune.

−   Manage and maintain a Configuration Manager site.

Course details

Module 1: Managing computers and mobile devices in the enterprise

−   This module describes the features that Configuration Manager and Intune include, and it details how you can use these solutions to manage PCs and mobile devices in an enterprise environment.

Lessons

−   Overview of systems management by using enterprise-management solutions

−   Overview of the Configuration Manager architecture

−   Overview of the Configuration Manager administrative tools

−   Tools for monitoring and troubleshooting a Configuration Manager site

−   Introduction to queries and reports

Lab : Exploring the Configuration Manager tools

−   Searching in the Configuration Manager console

−   Using Windows PowerShell with Configuration Manager

−   Using Configuration Manager Service Manager to manage components

−   Monitoring site and component status

−   Reviewing log files by using the Configuration Manager Trace tool

Lab : Creating queries, and configuring Reporting Services

−   Creating data queries

−   Creating subselect queries

−   Configuring a Reporting Services point

−   Creating a report by using Report Builder

After completing this module, students will be able to:

−   Explain how to use Configuration Manager to address the challenges of managing systems and users in today’s enterprise.

−   Describe the Configuration Manager architecture.

−   Describe the management tools that you use to perform administrative functions for Configuration Manager.

−   Describe the tools that you use to monitor and troubleshoot a Configuration Manager site.

−   Describe the Configuration Manager queries and reports.

Module 2: Preparing the management infrastructure to support PCs and mobile devices

−   This module explains how to prepare the management infrastructure, including configuring boundaries, boundary groups, and resource discovery. Additionally it describes how Configuration Manager interacts with the Microsoft Exchange Server environment to discover and manage mobile devices.

Lessons

−   Configuring site boundaries and boundary groups

−   Configuring resource discovery

−   Configuring the Exchange Server Connector for mobile-device management

−   Configuring user and device collections

Lab : Configuring boundaries and resource discovery

−   Configuring boundaries and boundary groups

−   Configuring Active Directory discovery methods

Lab : Configuring user and device collections

−   Creating a device collection

−   Creating a user collection

−   Configuring a maintenance window

After completing this module, students will be able to:

−   Configure boundaries and boundary groups.

−   Configure resource discovery.

−   Configure the Exchange Server connector.

−   Configure the Microsoft Intune connector for mobile device management.

−   Configure user and device collections.

Module 3: Deploying and managing clients

−   This module explains the supported operating systems and devices, the software requirements, and the different methods for installing the Configuration Manager client. This module also describes some of the default and custom client settings that you can configure. After installing the client software, you can configure the client settings to perform routine management tasks.

Lessons

−   Overview of the Configuration Manager client

−   Deploying the Configuration Manager client

−   Configuring and monitoring client status

−   Managing client settings in Configuration Manager

Lab : Deploying the Microsoft System Center Configuration Manager client software

−   Preparing the site for client Installation

−   Deploying the Configuration Manager client software by using client push installation

Lab : Configuring and monitoring client status

−   Configuring and monitoring client health status

Lab : Managing Client Settings

−   Configuring client settings

After completing this module, students will be able to:

−   Describe the requirements and considerations for installing the Configuration Manager client software.

−   Deploy the Configuration Manager client software.

−   Configure and monitor client status.

−   Manage client settings.

 

Module 4: Managing inventory for PCs and applications

−   This module describes the inventory collection process. Additionally, it details how to configure, manage, and monitor hardware and software inventory, and use the Asset Intelligence and software metering features.

Lessons

Overview of inventory collection

−   Configuring hardware and software inventory

−   Managing inventory collection

−   Configuring software metering

−   Configuring and managing Asset Intelligence

Lab : Configuring and managing inventory collection

−   Configuring and managing hardware inventory

Lab : Configuring software metering

−   Configuring software metering

Lab : Configuring and managing Asset Intelligence

−   Preparing the site for Asset Intelligence

−   Configuring Asset Intelligence

−   Monitoring license agreements by using Asset Intelligence

−   Viewing Asset Intelligence reports

After completing this module, students will be able to:

−   Describe inventory collection.

−   Configure and collect hardware and software inventory.

−   Manage inventory collection.

−   Configure software metering.

−   Configure Asset Intelligence.

Module 5: Distributing and managing content used for deployments

−   This module explains how to identify and configure the most appropriate method to distribute and manage content that is used for deployments.

Lessons

−   Preparing the infrastructure for content management

−   Distributing and managing content on distribution points

Lab : Distributing and managing content for deployments

−   Installing a new distribution point

−   Managing content distribution

After completing this module, students will be able to:

−   Prepare the infrastructure for content management.

−   Distribute and manage content on distribution points.

Module 6: Deploying and managing applications

−   This module explains describes the methods for creating, deploying, and managing applications with Configuration Manager. Also it explains how to use the Software Center and the Application Catalog to install available applications and manage deployments on unconventional applications. In addition, it describes how to install Windows 10 apps and virtualized applications.

Lessons

−   Overview of application management

−   Creating applications

−   Deploying applications

−   Managing applications

−   Deploying virtual applications by using System Center Configuration Manager (optional)

−   Deploying and managing Windows Store apps

Lab : Creating and deploying applications

−   Installing and configuring the Application Catalog roles

−   Creating applications with requirements

−   Deploying applications

Lab : Managing application supersedence and removal

−   Managing application supersedence

−   Uninstalling the Excel Viewer application

Lab : Deploying virtual applications by using Configuration Manager (Optional)

−   Configuring support for Microsoft Application Virtualization (App-V)

−   Deploying virtual applications

Lab : Using Configuration Manager to deploy Windows Store apps

−   Configuring support for sideloading Windows Store apps

−   Configuring a Windows Store app

−   Deploying Windows 10 apps to users

After completing this module, students will be able to:

−   Describe the application management features of Configuration Manager.

−   Create applications.Deploy applications.

−   Manage applications.

−   Configure and deploy virtual applications.

−   Configure and deploy Windows Store apps.

Module 7: Maintaining software updates for managed PCs

−   This module explains how to use the software updates feature in Configuration Manager to implement an end-to-end management process for the complex task of identifying, deploying, and monitoring software updates to your Configuration Manager clients.

Lessons

−   The software updates process

−   Preparing a Configuration Manager site for software updates

−   Managing software updates

−   Configuring automatic deployment rules

−   Monitoring and troubleshooting software updates

Lab : Configuring the site for software updates

−   Configuring and synchronizing the software-update point

Lab : Deploying and managing software updates

−   Determining software-update compliance

−   Deploying software updates to clients

−   Configuring automatic deployment rules

After completing this module, students will be able to:

−   Describe how the software updates feature integrates with Configuration Manager.

−   Prepare the Configuration Manager site for software updates.

−   Manage the evaluation and deployment of software updates.

−   Configure automatic deployment rules.

−   Monitor and troubleshoot software updates.

Module 8: Implementing Endpoint Protection for managed PCs

−   This module explains how to use Configuration Manager to implement Endpoint Protection.

Lessons

−   Overview of Endpoint Protection in Configuration Manager

−   Configuring, deploying, and monitoring Endpoint Protection policies

Lab : Implementing Microsoft System Center Endpoint Protection

−   Configuring the System Center Endpoint Protection point and client settings

−   Configuring and deploying Endpoint Protection policies

−   Monitoring Endpoint Protection

After completing this module, students will be able to:

−   Configure Endpoint Protection to detect and remediate malware and security vulnerabilities.

−   Configure, deploy, and manage Endpoint Protection policies.

Module 9: Managing compliance and secure data access

−   This module explains how to manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.

Lessons

−   Overview of compliance settings

−   Configuring compliance settings

−   Viewing compliance results

−   Managing resource and data access

Lab : Managing compliance settings

−   Managing configuration items and baselines

−   Viewing compliance settings and reports

−   Configuring remediation in compliance settings

−   Using compliance information to create collections

After completing this module, students will be able to:

−   Describe compliance settings features.

−   Configure compliance settings.

−   View compliance results.

−   Manage resource and data access.

Module 10: Managing operating-system deployments

−   This module explains how to use Configuration Manager to create a strategy for operating-system deployments.

Lessons

−   An overview of operating-system deployment

−   Preparing a site for operating-system deployment

−   Deploying an operating-system

Lab : Preparing a site for operating-system deployment

−   Managing the site system roles used to support operating-system deployment

−   Managing packages to support operating-system deployment

Lab : Deploying operating-system images for bare-metal installations

−   Preparing the operating-system image

−   Creating a task sequence to deploy an image

−   Deploying an image

After completing this module, students will be able to:

−   Describe the terminology, components, and scenarios used to deploy operating systems by using System Center Configuration Manager.

−   Describe how to prepare a site for operating system deployment.

−   Describe the process used to deploy an operating system image.

Module 11: Mobile device management using Configuration Manager and Microsoft Intune

−   This module explains how to manage mobile devices by using Configuration Manager and Intune.

Lessons

−   Overview of mobile-device management

−   Managing mobile devices with on-premises infrastructure

−   Managing mobile devices by using Configuration Manager and Intune

−   Managing settings and protecting data on mobile devices

−   Deploying applications to mobile devices

Lab : Managing mobile devices with on-premises infrastructure

−   Preparing Configuration Manager prerequisites for on-premises mobile-device management

−   Enrolling and configuring a Windows Phone 10 mobile device

After completing this module, students will be able to:

−   Describe mobile device management.

−   Manage mobile devices with an on-premises infrastructure.

−   Manage mobile devices by using Configuration Manager and Intune.

−   Manage settings and protecting data on mobile devices.

−   Deploy application to mobile devices.

Module 12: Managing and maintaining a Configuration Manager site

−   This module explains how to use manage and maintain a Configuration Manager site. It describes role-based administration, Remote Tools, and the site maintenance tasks that you can manage by using Configuration Manager. Additionally it explains how to back up and recover a Configuration Manager site system.

Lessons

−   Configuring role-based administration

−   Configuring remote tools

−   Overview of Configuration Manager site maintenance

−   Performing backup and recovery of a Configuration Manager site

Lab : Configuring role-based administration

−   Configuring a new scope for Toronto administrators

−   Configuring a new administrative user

Lab : Configuring Remote Tools

−   Configuring the Remote Tools client settings and permissions

−   Managing desktops by using Remote Control

Lab : Maintaining a Configuration Manager site

−   Configuring maintenance tasks in Configuration Manager

−   Configuring the site backupBackup Site Server task

−   Recovering a site from a backup

After completing this module, students will be able to:

−   Describe role-based administration

−   Explain how to use the default security roles.

−   Describe security scopes.

−   Explain how to add an administrative user to Configuration Manager.

−   Explain how to use reports for role-based administration.

−   Implement role-based administration.

Prerequisites

Before attending this course, students must have working knowledge at the system-administrator level of the following:

−   Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing.

−   Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.

−   Installation, configuration, and troubleshooting for Windows-based personal computers.

−   Basic concepts of public key infrastructure (PKI) security.

−   Basic understanding of scripting and Windows PowerShell syntax.

−   Basic understanding of Windows Server roles and services.

−   Basic understanding of the configuration options for iOS, Android, and Windows Mobile device platforms.

Students who attend this training can meet the prerequisites by obtaining equivalent knowledge and skills through hands-on activities, or by attending the following courses:

−   Course 20697-1: Installing and Configuring Windows 10

−   Course 20697-2: Deploying and Managing Windows 10 Using Enterprise Services

−   Course 20411: Administering Windows Server® 2012

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